Changes to Social Housing Consumer Standards (2023)

Following the Grenfell tragedy in 2017, new social housing regulations are being put in place. The Grenfell tragedy in when a fire broke out in the 24-storey tower block of flats in West London, devastatingly killing 72 people.

The new requirements will provide the Regulator of Social Housing stronger powers and give tenants greater power to hold their landlord to account.

The standards are:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard

These new standards will:

  • Protect tenants by strengthening the safety requirements that all social landlords need to meet.
  • Require landlords to know more about the condition of their tenants’ homes and the individual needs of the people living in them – landlords will need to use this evidence to provide safe and decent homes with good-quality landlord services.
  • Make sure landlords listen to tenants’ complaints and respond quickly when they need to put things right.
  • Require landlords to be open and accountable to their tenants and treat them with fairness and respect.

As a responsible landlord, we review our compliance with the Regulatory Standards every year to ensure we continue to meet the expectations of our customers and stakeholders, we report our performance to our Board who are responsible for ensuring we meet the standard. We will carry out a new assessment against the standard once the new requirements are released and will publish our results on our website.

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