WHO ARE EPIC?
We are a not-for-profit housing association based in Stoke-on-Trent, with over 1,400 properties across North Staffordshire, which are available at below-market rents. We offer a high quality service and maintain our properties to very high standards. In 2021 we increased our property portfolio by over 170 homes.
APPLYING FOR HOUSING
What types of property do you own?
We own 1,010 one and two-bedroom flats (mostly situated in Bentilee, Berryhill and Normacot Grange) and also 368 houses and 34 bungalows located in a variety of areas across North Staffordshire.
How much are the rents?
The exact rent we charge depends on the type and size of the property, as well as how it was funded when we purchased it. For a one-bedroom flat you will pay around £65 a week and for a three-bedroom house around £100 per week on average.
How do I apply for housing?
For general needs housing we house people either directly from our waiting list (based on application date order) or through our nominations agreement with Stoke-on-Trent City Council.
How long would I have to wait to be housed?
Each year around 100 properties become available for letting. As a rough guide, applicants on our waiting list would expect to wait around 9 to 12 months to be housed, although this depends on the type of property required and also its location
What happens once I have completed the online application form?
Once you have completed your application you need to email us some additional information. This information includes proof of your identity, address, current income and landlord reference.
The easiest way to send us the documents is to take a photograph on your phone or tablet and email them to firstname.lastname@example.org. Make sure you put your name in the subject line of the email so we know who the documents are from.
We will then carry out an initial assessment of your application.
FOR CUSTOMERS JOINING US FROM BROMFORD HOUSING
Can I pay my rent by Direct Debit?
We do not offer the option of payment by direct debit for several reasons, the most important being to protect our customers. If the funds are not available when a standing order payment is due then the bank concerned will not make the payment, and generally will not charge for this action. With a direct debit the bank would still take this payment.
Is my rent account number the same?
Your rent account number will have changed as you join EPIC. This will be emailed to you at the earliest opportunity to enable you to make payments online.
Will my rent change?
Your rent will not change following your transfer to EPIC, but you will be subject to annual rent increases. Your service charge will also remain unchanged.
Will I have to tell Universal credit / Housing Benefit about the change of landlord?
We have already notified both the Department for Work & Pensions (Universal Credit) and Stoke-on-Trent City Council (Housing Benefit) of the change in landlord. However, for tenants on Universal Credit we recommend you also update your journal to report the change. If you wish to discuss your rent account with us please email us at email@example.com.
Can I still use my old rent payment card?
Please do not continue to use your old rent payment card. A new rent payment card will be sent to your address by our supplier.
How do I make a payment?
- Our preferred method of payment is Standing order. To set up a standing order please complete the form available on the ‘Make a Payment’ section of our website and return this to us at firstname.lastname@example.org.
- On our website
- Rent payment card (available in this pack). You can use this card to pay in all Post Offices and shops that have the PayPoint sign. You can find your nearest place to pay by visiting allpay.net/outlets
- Using a debit card via phone by calling 01782 252575
How can I report a repair?
To report a repair or maintenance issue in your property please contact our contractor Brenden Fern Limited directly on 01782 818577. You can also repair a repair using the contact form on our website, or by emailing email@example.com.