— Jul 7, 2020

Responsive Repairs Update

The government have eased some restrictions so that we are now able to extend the services we offer. The electrical testing programme is re commencing and our contractor AML will contact you directly to make an appointment if your home is included. We are also now able to provide a full repairs service. We would appreciate your patience if we are unable to attend as quickly as previously as we clear a backlog generated during the lockdown period. To report a repair please contact our contractor Brenden Fern on 01782 818578 or on line from the following from https://epichousing.co.uk/your-home/repairs/ All works in your home will be completed following strict hygiene practices and keeping to social distancing guidelines. If you should have any queries our contractors will be able to provide further information when agreeing appointments.

The government have eased some restrictions so that we are now able to extend the services we offer. The electrical testing programme is re commencing and our contractor AML will contact you directly to make an appointment if your home is included. We are also now able to provide a full repairs service. We would appreciate your patience if we are unable to attend as quickly as previously as we clear a backlog generated during the lockdown period. To report a repair please contact our contractor Brenden Fern on 01782 818578 or on line from the following from https://epichousing.co.uk/your-home/repairs/ All works in your home will be completed following strict hygiene practices and keeping to social distancing guidelines. If you should have any queries our contractors will be able to provide further information when agreeing appointments.

— May 22, 2020

Customer Advice

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

— Apr 17, 2020

Garden Maintenance

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

— Mar 31, 2020

Stoke-on-Trent Together - Covid-19

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

— Mar 26, 2020

Covid-19 - Emergency Repairs Only

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time. Please see the Epic Housing Facebook page for latest updates.

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time

— Mar 18, 2020

Reception Closures

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services. Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time.

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services. Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time. While the Reception is closed You can still contact us in the following ways:  email mailbox@epichousing.co.uk  telephone 01782 252575 (9am-1pm – in the next few days we are looking to extend this to 2:30pm)  text 07838 906 952  visit www.epichousing.co.uk (to report emergency repairs outside of these hours call 08006 940434) This includes reporting a repair, making a rent payment, checking your housing application, or speaking to a member of the Housing Team. For customers who are self-isolating or have symptoms of Coronavirus Please contact us immediately on 01782 252575 if you have fall into this category. If we are due to meet with you in the next few weeks, we may need to make alternative arrangements. For the latest official information on Coronavirus please visit: www.nhs.uk/conditions/coronavirus-covid-19 www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

— Mar 10, 2020

Coronavirus

If you or a member of your household has been diagnosed with, exposed to, or is suffering from Coronavirus (COVID-19), or you have voluntarily self-isolated yourself please make us aware. This may mean we will not be able to enter your home. We will carry out risk assessments on an individual basis to ensure the safety of our tenants, colleagues and contractors. We will keep in contact with you if this is the case and try to rearrange any appointments as necessary. To help combat the spread of Coronavirus, please keep up-to-date with the latest advice please refer to the NHS England website (https://www.nhs.uk/conditions/coronavirus-covid-19/) for the latest advice and guidance.

If you or a member of your household has been diagnosed with, exposed to, or is suffering from Coronavirus (COVID-19), or you have voluntarily self-isolated yourself please make us aware. This may mean we will not be able to enter your home. We will carry out risk assessments on an individual basis to ensure the safety of our tenants, colleagues and contractors. We will keep in contact with you if this is the case and try to rearrange any appointments as necessary. To help combat the spread of coronavirus, please keep up-to-date with the latest advice please refer to the NHS England website (https://www.nhs.uk/conditions/coronavirus-covid-19/) for the latest advice and guidance.

— Jan 28, 2020

We Are Now On Facebook

We have recently launched our new Facebook page. We will be providing regular updates on tenant matters, property listings, events and more! Please give the page a like and a follow by pasting the following link into your browser: https://www.facebook.com/EpicHousing2020 or simply search for Epic Housing.

We have recently launched our new Facebook page. We will be providing regular updates on tenant matters, property listings, events and more! Please give the page a like and a follow by pasting the following link into your browser: https://www.facebook.com/EpicHousing2020 or simply search for Epic Housing.

— Jan 3, 2020

Apply Now for Rent2Buy

Apply Now for Rent2Buy

Are you a first-time buyer looking for an affordable way into home ownership? Our exciting Rent2Buy scheme may be just what you're looking for!

— Dec 10, 2019

Christmas Office Hours & Contact Arrangements

We will be closing for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020. Please read on to find out what to do in an emergency over the Christmas period ...

We will be closing for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020. Please read on to find out what to do in an emergency over the Christmas period ...

— Dec 4, 2019

Internet Services Restored

Our communications services are now fully restored. Please get in touch with us using your usual preferred means of contact. Please accept our apologies for any inconvenience caused by this brief outage.

Our communications services are now fully restored. Please get in touch with us using your usual preferred means of contact. Please accept our apologies for any inconvenience caused by this brief outage.

— Oct 28, 2019

Reception Closed For Training

For the next five weeks, our reception will be closing on Wednesdays due to staff training. To help implement our new IT systems, our reception will be closed for staff training on Wednesdays from 6th November to 4th December inclusive. For other matters: Email: mailbox@epichousing.co.uk Visit: www.epichousing.co.uk

To help implement our new IT systems, our reception will be closed for staff training on Wednesdays from 6th November to 4th December inclusive. From Wednesday 11th December we will revert to our normal opening hours. For any urgent matters please call 01782 252575.

— Oct 11, 2019

New 'Rent to Buy' Property Listing - Leek

Details: A three bedroom semi detached house located in a popular and convenient location and briefly comprises: Ground Floor: Entrance hall, lounge, kitchen, bathroom/ WC First Floor: Landing, three bedrooms, separate WC Outside: Off road parking & rear garden To apply for the Rent to Buy scheme: https://www.northstaffsrenttobuy.co.uk/apply-now To express an interest in this property, please email rent2buy@epichousing.co.uk remembering to include the property address. Once you have expressed an interest in a property, applicants will only be contacted once the property is ready to be viewed. All interested applicants will now be invited to view each property – this will be on an ‘open house’ basis. Following each viewing, all those still interested must email their request to: rent2buy@epichousing.co.uk by 09:00am the following day, in order to be considered for the property. Of those who notify us by this deadline, the applicant with the earliest registration date will be provisionally offered the property. When signing for the keys to a property you will need to pay one calendar months rent in advance.

A recently acquired three bedroom semi detached house located in a popular and convenient location has become available for the Rent to Buy scheme. Please read the full post for further information and how to apply for the Rent to Buy scheme.

— Sep 20, 2019

Fire Safety

Fire Safety Review Following a review of our fire safety policies and processes, we are making a number of changes affecting properties in our ‘six-block’ flats. For customers living in this type of property please note the following information: Door Modifications to Flats in Six-Blocks To help prevent the spread of any potential fire within the communal hallways, we will be completing the following work to each property in all six-blocks: • Fit an overhead door-closer to the front door of each flat. • Make changes to the glazing in the front door to ensure that this is fire-safe. We intend to complete all of the necessary works by 31 December 2019. Frequently Asked Questions Why is this being completed? Following a review we have noticed that the exterior doors do not satisfy the regulations stated in the Regulatory Reform (Fire Safety) Order 2005. The alterations will help ensure your home meets the required standards. How long will the work take? Carrying out the work to each property should be completed during one visit and should take approximately 3-4 hours. Will I need to be at home while the work is being carried out? You will need to allow access for our contractor to complete the work. Is this compulsory? EPIC has a legal duty to comply with all current health and safety regulations. What are the benefits? After the work has been completed the risk of a fire spreading and damage caused by fire and smoke within the blocks will be reduced. It will also increase the time for the evacuation of the premises in the event of a fire. What are the negatives? As mentioned above you will need to allow access for our contractor to complete the work. Increase in scheduled inspections We will be increasing the frequency of our scheduled inspections of all six-blocks. We will soon begin carrying out these on a monthly basis, to check that communal areas are free from tripping hazards and to identify any items which could be flammable or cause an obstruction in the event of a fire.

Following a review of our fire safety policies and processes, we are making a number of changes affecting properties in our ‘six-block’ flats. For customers living in this type of property please note the following information:

— Jul 2, 2019

Rent To Buy With Epic

Are you a first time buyer looking for an affordable way into home ownership? Our compelling Rent to Buy scheme may be just what you're looking for! The program continues to be extremely popular, with properties located in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands. Rent to Buy is an affordable way for first-time buyers to get on the property ladder. It's really simple - you rent a property for 5 years, at 20% below the market rent. During this time you save for a deposit towards buying your home at the end of the 5-year period. For more information please click here or visit www.northstaffsrenttobuy.co.uk

Are you a first time buyer looking for an affordable way into home ownership? Our compelling Rent to Buy scheme may be just what you're looking for! The program continues to be extremely popular, with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands.

— May 24, 2019

Bentilee In Bloom

Moss Green Resident Association & Brookhouse & Ubberely Village Forum in partnership with EPIC Housing would like to invite all keen gardeners to enter the Best Kept Garden in Moss Green and Bentilee.

Moss Green Resident Association & Brookhouse & Ubberely Village Forum in partnership with EPIC Housing would like to invite all keen gardeners to enter the Best Kept Garden in Moss Green and Bentilee.

— May 2, 2019

Rent To Buy With Epic

Are you a first time buyer looking for an affordable way into new home ownership? Our exciting Rent to Buy scheme may be perfect for you! Our Rent to Buy scheme continues to be extremely popular with our most recent listings located in Tunstall, Chell Heath, Weston Coyney and Sandyford.

Are you a first time buyer looking for an affordable way into new home ownership? Our exciting Rent to Buy scheme may be perfect for you! The Rent to Buy programme continues to be extremely popular with our most recent listings located in Tunstall, Chell Heath, Weston Coyney and Sandyford.

— Apr 11, 2019

Our General Waiting List has reopened!

Our General Waiting List has reopened! We are now accepting applications for 1 and 2-bedroom flats in the Bentilee area. Rents start from around £60 per week (£260 per calendar month).

— Apr 10, 2019

Easter opening hours 2019

Please note - the office will be closed on the following Public Holidays: 19th April - Good Friday 22nd April - Easter Monday 6th May - Bank Holiday 27th May - Bank Holiday For any EMERGENCY repairs please call 0800 694 0434

— Jan 21, 2019

Rent2Buy Waiting List Open!

Applications for our Rent2Buy properties are open – please visit www.northstaffsrenttobuy.co.uk to apply and view current vacancies.

— Dec 14, 2018

Christmas Opening Hours and Contact Arrangements

We will be closing for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020. Please read on to find out what to do in an emergency over the Christmas period ...

We will be closing for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020. Please read on to find out what to do in an emergency over the Christmas period ...

— Oct 5, 2018

General Waiting List Closed

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

— Sep 4, 2018

Stock Condition Survey

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.

— Apr 13, 2018

Visit our new Rent2buy Website!

Visit our new website at https://www.northstaffsrenttobuy.co.uk/ to register for our new exciting scheme that helps you save to buy a home over 5 years!

Visit our new website at www.northstaffsrenttobuy.co.uk to register for our new exciting scheme that helps you save to buy a home over 5 years!

— Jan 22, 2018

Our First Rent to Buy Property Now Let

We have now let the first of many properties that will be available through our exciting new Rent to Buy Scheme.

We have now let the first of many properties that will be available through our exciting new Rent to Buy Scheme.

— Aug 14, 2017

Summer Newsletter 2017

Click here to read a copy of the latest EPIC newsletter and a chance to win a £10 gift voucher!

Click here to read a copy of the latest EPIC newsletter and a chance to win a £10 gift voucher!

— Jul 21, 2017

Looking for a 1 or 2 bedroom flat?

We are now taking applications for 1 and 2 bedroom flats in Bentilee, Stoke-on-Trent.

— Jul 12, 2017

Fire Safety at EPIC

Fire Safety notice for tenants - please read our latest news article for information about fire safety at EPIC and how we protect our people and our properties.

— Dec 13, 2016

Christmas Newsletter 2016

Click here to read the latest issue of our tenant newsletter and to also see our office opening hours over the Christmas period.

— Nov 23, 2016

Have a home free of mould!

There are four main types of dampness that could affect your home. It is important to understand the difference between them so that you can effectively treat a problem if one arises.

There are four main types of dampness that could affect your home. It is important to understand the difference between them so that you can effectively treat a problem if one arises.

— Jun 21, 2016

Tenant Newsletter Issue 9 (June 2016)

Issue 9 (June 2016)

Click here to read the latest issue of our tenant newsletter

— Jan 18, 2016

Customer Reward Scheme 2015

In December 2014 we launched our customer reward scheme and we are delighted to announce that this continued into 2015. Click below to continue reading this article.

— Dec 15, 2015

Tenant Newsletter Issue 8 (December 2015)

Issue 8 (December 2015)

Click here to read the latest issue of our tenant newsletter and to also see our office opening hours over the Christmas period.

— Nov 20, 2015

Property Acquisition News

The property acquisition team are continuing with their expansion programme, which will see them acquire at least 35 houses this year for refurbishment and then let at an affordable price. Read more here.

The property acquisition team are continuing with their expansion programme, which will see them acquire at least 35 houses this year for refurbishment and then let at an affordable price. Read more here.

— Sep 29, 2015

Value for Money Statement

If you want to know more about EPIC's Value for Money statement please click here.

— Jan 28, 2015

Customer Reward Scheme Launched

In December 2014 we launched our new Customer Reward Scheme which is designed to reward tenants who have had no breaches of their tenancy agreement in the past 12 months.

In December 2014 we launched our new Customer Reward Scheme which is designed to reward tenants who have had no breaches of their tenancy agreement in the past 12 months.

— Oct 7, 2014

Looking for a 2 bedroom flat in Bentilee?

We are currently taking applications for 2 bedroom flats in the Bentilee area. Our rents start from as little as £299 per calender month. No deposit and no fees!

We are currently taking applications for 2 bedroom flats in the Bentilee area. Our rents start from as little as £299 per calender month. No deposit and no fees!

— Oct 7, 2014

Join us on an Estate Walkabout and get £10!

Our customers are invited to help us ensure that our properties and the surrounding environment are kept in tip top condition by joining us on a monthly estate walkabout