Christmas Office Hours & Contact Arrangements

Tuesday 10th December 2019
Christmas Office Hours & Contact Arrangements

Here is everything you need to know about arrangements over the Christmas period

Our office will close for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020.

Repairs

If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.

If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.

If your repair is not an emergency, please report it here, and we will attend in the New Year.

Rent Payment

Rent continues to be payable over the Christmas period as normal.  During this time you can pay your rent by:

  1. Using our online payment service
  2. Using your online banking facility and making a payment to Account Number: 50069842  Sort Code: 08-90-09.  Please use your six character Tenancy Reference Number in the Reference or Comment field.  You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement.  If you cannot find your tenancy reference please put your house number and road name in the Comment field.
  3. At any shop which has a PayPoint machine or any Post Office.  You need your EPIC payment card to make a payment at these places.

Anti-Social or Criminal Behaviour

Please call Staffordshire Police on 101.  In an emergency or if a crime is in progress dial 999.

Other Queries

For all other enquiries, please email us at mailbox@epichousing.co.uk and we will be in touch after the Christmas break.

 

The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.

 

Customer Advice

Posted by tworsdall on May 22, 2020

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

Garden Maintenance

Posted by tworsdall on April 17, 2020

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

Stoke-on-Trent Together - Covid-19

Posted by tworsdall on March 31, 2020

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

Covid-19 - Emergency Repairs Only

Posted by tworsdall on March 26, 2020

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time

Reception Closures

Posted by tworsdall on March 18, 2020

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services. Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time. While the Reception is closed You can still contact us in the following ways:  email mailbox@epichousing.co.uk  telephone 01782 252575 (9am-1pm – in the next few days we are looking to extend this to 2:30pm)  text 07838 906 952  visit www.epichousing.co.uk (to report emergency repairs outside of these hours call 08006 940434) This includes reporting a repair, making a rent payment, checking your housing application, or speaking to a member of the Housing Team. For customers who are self-isolating or have symptoms of Coronavirus Please contact us immediately on 01782 252575 if you have fall into this category. If we are due to meet with you in the next few weeks, we may need to make alternative arrangements. For the latest official information on Coronavirus please visit: www.nhs.uk/conditions/coronavirus-covid-19 www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public