Christmas Office Hours & Contact Arrangements

Tuesday 10th December 2019
Christmas Office Hours & Contact Arrangements

Here is everything you need to know about arrangements over the Christmas period

Our office will close for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020.


If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.

If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.

If your repair is not an emergency, please report it here, and we will attend in the New Year.

Rent Payment

Rent continues to be payable over the Christmas period as normal.  During this time you can pay your rent by:

  1. Using our online payment service
  2. Using your online banking facility and making a payment to Account Number: 50069842  Sort Code: 08-90-09.  Please use your six character Tenancy Reference Number in the Reference or Comment field.  You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement.  If you cannot find your tenancy reference please put your house number and road name in the Comment field.
  3. At any shop which has a PayPoint machine or any Post Office.  You need your EPIC payment card to make a payment at these places.

Anti-Social or Criminal Behaviour

Please call Staffordshire Police on 101.  In an emergency or if a crime is in progress dial 999.

Other Queries

For all other enquiries, please email us at and we will be in touch after the Christmas break.


The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.


Apply Now for Rent2Buy

Posted by chrispanting on January 3, 2020

Are you a first-time buyer looking for an affordable way into home ownership? Our exciting Rent2Buy scheme may be just what you're looking for!

Christmas Office Hours & Contact Arrangements

Posted by tworsdall on December 10, 2019

We will be closing for Christmas at 1pm on Tuesday 24th December and re-open at 9am on Thursday 2nd January 2020. Please read on to find out what to do in an emergency over the Christmas period ...

Internet Services Restored

Posted by tworsdall on December 4, 2019

Our communications services are now fully restored. Please get in touch with us using your usual preferred means of contact. Please accept our apologies for any inconvenience caused by this brief outage.

Reception Closed For Training

Posted by chrispanting on October 28, 2019

To help implement our new IT systems, our reception will be closed for staff training on Wednesdays from 6th November to 4th December inclusive. From Wednesday 11th December we will revert to our normal opening hours. For any urgent matters please call 01782 252575.

New 'Rent to Buy' Property Listing - Leek

Posted by tworsdall on October 11, 2019

A recently acquired three bedroom semi detached house located in a popular and convenient location has become available for the Rent to Buy scheme. Please read the full post for further information and how to apply for the Rent to Buy scheme.