Christmas Opening Hours and Contact Arrangements
Here is everything you need to know about arrangements over the Christmas period.
Our office will close for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January 2019 (phone lines only). Reception will open as normal on Thursday 3rd January at 9am.
If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.
If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.
If your repair is not an emergency, please report it here, and we will attend in the New Year.
Rent continues to be payable over the Christmas period as normal. During this time you can pay your rent by:
- Using our online payment service
- Using your online banking facility and making a payment to Account Number: 50069842 Sort Code: 08-90-09. Please use your six character Tenancy Reference Number in the Reference or Comment field. You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement. If you cannot find your tenancy reference please put your house number and road name in the Comment field.
- At any shop which has a PayPoint machine or any Post Office. You need your EPIC payment card to make a payment at these places.
Anti-Social or Criminal Behaviour
Please call Staffordshire Police on 101. In an emergency or if a crime is in progress dial 999.
For all other enquiries, please email us at firstname.lastname@example.org and we will be in touch after the Christmas break.
The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.