Covid-19 - Emergency Repairs Only

Thursday 26th March 2020
Covid-19 - Emergency Repairs Only

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time.

Please see the Epic Housing Facebook page for latest updates.

Stoke-on-Trent Together - Covid-19

Posted by tworsdall on March 31, 2020

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

Covid-19 - Emergency Repairs Only

Posted by tworsdall on March 26, 2020

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time

Reception Closures

Posted by tworsdall on March 18, 2020

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services. Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time. While the Reception is closed You can still contact us in the following ways:  email mailbox@epichousing.co.uk  telephone 01782 252575 (9am-1pm – in the next few days we are looking to extend this to 2:30pm)  text 07838 906 952  visit www.epichousing.co.uk (to report emergency repairs outside of these hours call 08006 940434) This includes reporting a repair, making a rent payment, checking your housing application, or speaking to a member of the Housing Team. For customers who are self-isolating or have symptoms of Coronavirus Please contact us immediately on 01782 252575 if you have fall into this category. If we are due to meet with you in the next few weeks, we may need to make alternative arrangements. For the latest official information on Coronavirus please visit: www.nhs.uk/conditions/coronavirus-covid-19 www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Coronavirus

Posted by tworsdall on March 10, 2020

If you or a member of your household has been diagnosed with, exposed to, or is suffering from Coronavirus (COVID-19), or you have voluntarily self-isolated yourself please make us aware. This may mean we will not be able to enter your home. We will carry out risk assessments on an individual basis to ensure the safety of our tenants, colleagues and contractors. We will keep in contact with you if this is the case and try to rearrange any appointments as necessary. To help combat the spread of coronavirus, please keep up-to-date with the latest advice please refer to the NHS England website (https://www.nhs.uk/conditions/coronavirus-covid-19/) for the latest advice and guidance.

We Are Now On Facebook

Posted by tworsdall on January 28, 2020

We have recently launched our new Facebook page. We will be providing regular updates on tenant matters, property listings, events and more! Please give the page a like and a follow by pasting the following link into your browser: https://www.facebook.com/EpicHousing2020 or simply search for Epic Housing.