Customer Reward Scheme Launched

Wednesday 28th January 2015

In December 2014 we launched our new Customer Reward Scheme which is designed to reward tenants who have had no breaches of their tenancy agreement in the past 12 months. A total of 443 customers were eligible for the reward in its first year.

£50 Love2shop vouchers have been handed out to eligible tenants since Monday 8th December 2014. If you are eligible, and you still haven’t collected your vouchers, you have up until 4:00pm on Friday 30th January 2015 to collect them from our office on Ubberley Road.

You can find out where the vouchers can be used by clicking here - l2s-voucher-retail-list.pdf

If you missed out on the vouchers this year, or if you were an assured shorthold tenant and weren’t eligible in 2014, the Customer Reward Scheme is something we plan to do on an annual basis. To be eligible for vouchers in 2015 you will need to ensure:

  • You are an Assured Tenant before 1st November 2015.
  • There have been no proven breaches of your tenancy agreement. Breaches of your tenancy agreement can include leaving unwanted furniture/rubbish in communal areas, causing nuisance to your neighbours or not clearing dog fouling from the garden.
  • You do not have action being taken against you for rent arrears and that your rent account has less than £50 arrears on 1st November 2015.

If you would like to receive updates about our Customer Reward Scheme, or any other news about EPIC, please sign up to our newsletter by visiting our home page.

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Posted by tworsdall on March 18, 2020

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services. Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time. While the Reception is closed You can still contact us in the following ways:  email mailbox@epichousing.co.uk  telephone 01782 252575 (9am-1pm – in the next few days we are looking to extend this to 2:30pm)  text 07838 906 952  visit www.epichousing.co.uk (to report emergency repairs outside of these hours call 08006 940434) This includes reporting a repair, making a rent payment, checking your housing application, or speaking to a member of the Housing Team. For customers who are self-isolating or have symptoms of Coronavirus Please contact us immediately on 01782 252575 if you have fall into this category. If we are due to meet with you in the next few weeks, we may need to make alternative arrangements. For the latest official information on Coronavirus please visit: www.nhs.uk/conditions/coronavirus-covid-19 www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public