Fire Safety

Friday 20th September 2019
Fire Safety



Fire Safety Review

Following a review of our fire safety policies and processes, we are making a number of changes affecting properties in our ‘six-block’ flats. For customers living in this type of property please note the following information:


Door Modifications to Flats in Six-Blocks

To help prevent the spread of any potential fire within the communal hallways, we will be completing the following work to each property in all six-blocks:

  • Fit an overhead door-closer to the front door of each flat.

  • Make changes to the glazing in the front door to ensure that this is fire-safe.


We intend to complete all of the necessary works by 31 December 2019.


Frequently Asked Questions

Why is this being completed?

Following a review we have noticed that the exterior doors do not satisfy the regulations stated in the Regulatory Reform (Fire Safety) Order 2005. The alterations will help ensure your home meets the required standards.


How long will the work take?

Carrying out the work to each property should be completed during one visit and should take approximately 3-4 hours.


Will I need to be at home while the work is being carried out?

You will need to allow access for our contractor to complete the work.


Is this compulsory?

EPIC has a legal duty to comply with all current health and safety regulations.


What are the benefits?

After the work has been completed the risk of a fire spreading and damage caused by fire and smoke within the blocks will be reduced. It will also increase the time for the evacuation of the premises in the event of a fire.


What are the negatives?

As mentioned above you will need to allow access for our contractor to complete the work.


Increase in scheduled inspections

We will be increasing the frequency of our scheduled inspections of all six-blocks. We will soon begin carrying out these on a monthly basis, to check that communal areas are free from tripping hazards and to identify any items which could be flammable or cause an obstruction in the event of a fire.

Responsive Repairs Update

Posted by tworsdall on July 7, 2020

The government have eased some restrictions so that we are now able to extend the services we offer. The electrical testing programme is re commencing and our contractor AML will contact you directly to make an appointment if your home is included. We are also now able to provide a full repairs service. We would appreciate your patience if we are unable to attend as quickly as previously as we clear a backlog generated during the lockdown period. To report a repair please contact our contractor Brenden Fern on 01782 818578 or on line from the following from All works in your home will be completed following strict hygiene practices and keeping to social distancing guidelines. If you should have any queries our contractors will be able to provide further information when agreeing appointments.

Customer Advice

Posted by tworsdall on May 22, 2020

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

Garden Maintenance

Posted by tworsdall on April 17, 2020

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

Stoke-on-Trent Together - Covid-19

Posted by tworsdall on March 31, 2020

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via, or call 0800 5615610 seven days a week between 9am-5pm.

Covid-19 - Emergency Repairs Only

Posted by tworsdall on March 26, 2020

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time