Reception Closures

Wednesday 18th March 2020
Reception Closures

Changes to Reception Opening

In view of the continuing situation with Coronavirus (COVID-19) we are making careful preparations to protect our customers and staff whilst maintaining essential services.

 

Until further notice, we have made the decision to close our Reception to customers who do not have pre-booked appointments. We are also making changes to help reduce face-to-face contact with customers at the present time.

 

While the Reception is Closed

You can still contact us in the following ways:

 

Email: mailbox@epichousing.co.uk

Telephone: 01782 252575 (9am-1pm – in the next few days we are looking to extend this to 2:30pm)

Text: 07838 906 952

 Visit: www.epichousing.co.uk

(to report emergency repairs outside of these hours call 08006 940434)

 

This includes reporting a repair, making a rent payment, checking your housing application, or speaking to a member of the Housing Team.

 

For customers who are self-isolating or have symptoms of Coronavirus

Please contact us immediately on 01782 252575 if you have fall into this category. If we are due to meet with you in the next few weeks, we may need to make alternative arrangements.

 

For the latest official information on Coronavirus please visit:

www.nhs.uk/conditions/coronavirus-covid-19

 

www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Responsive Repairs Update

Posted by tworsdall on July 7, 2020

The government have eased some restrictions so that we are now able to extend the services we offer. The electrical testing programme is re commencing and our contractor AML will contact you directly to make an appointment if your home is included. We are also now able to provide a full repairs service. We would appreciate your patience if we are unable to attend as quickly as previously as we clear a backlog generated during the lockdown period. To report a repair please contact our contractor Brenden Fern on 01782 818578 or on line from the following from https://epichousing.co.uk/your-home/repairs/ All works in your home will be completed following strict hygiene practices and keeping to social distancing guidelines. If you should have any queries our contractors will be able to provide further information when agreeing appointments.

Customer Advice

Posted by tworsdall on May 22, 2020

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

Garden Maintenance

Posted by tworsdall on April 17, 2020

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

Stoke-on-Trent Together - Covid-19

Posted by tworsdall on March 31, 2020

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

Covid-19 - Emergency Repairs Only

Posted by tworsdall on March 26, 2020

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time