Customer Reward Scheme 2015

Monday 18th January 2016

In December 2014 we launched our customer reward scheme and we are delighted to announce that this continued into 2015. By now you should have been notified whether you are one of the lucky 528 tenants in line for the reward scheme. To be eligible for the reward scheme the rules are very simple:

  • You have successfully completed your probationary tenancy and become a full assured tenant with EPIC by the end of October 2015.
  • You’ve kept your rent payments up to date.
  • You’ve not breached your tenancy in any other way over the last year.

We are delighted that 19% more customers than last year were eligible for the reward by simply keeping to their tenancy conditions. The reward scheme is our way of saying thank you and was presented in a gift card format which can be used in a wide range of retailers.

Unfortunately we have been forced to reduce the value of the reward for 2015 to £25. This reduction is due to the 1% rent reduction every year for the next 4 years starting in April 2016 as per government policy. The new government policy will save EPIC customers around £35 in the first year of reductions and after 4 years this will rise to around £140 per year.

We will write to you later this quarter and at least a month before the new rents take effect with details of your new payments.  

 

Responsive Repairs Update

Posted by tworsdall on July 7, 2020

The government have eased some restrictions so that we are now able to extend the services we offer. The electrical testing programme is re commencing and our contractor AML will contact you directly to make an appointment if your home is included. We are also now able to provide a full repairs service. We would appreciate your patience if we are unable to attend as quickly as previously as we clear a backlog generated during the lockdown period. To report a repair please contact our contractor Brenden Fern on 01782 818578 or on line from the following from https://epichousing.co.uk/your-home/repairs/ All works in your home will be completed following strict hygiene practices and keeping to social distancing guidelines. If you should have any queries our contractors will be able to provide further information when agreeing appointments.

Customer Advice

Posted by tworsdall on May 22, 2020

We know these are difficult times for all of us, as we continue to observe social distancing and many employers are struggling. Many people have lost their lives and others have been very ill over this period. We have changed many aspects of the way we work in order to help stop the spread of this awful disease. Hopefully things are beginning to improve and we hope in the future to return to some new form of normality. In the meantime, EPIC will continue to do all that it can to support our tenants through this crisis and we hope this brief update helps keep you informed as to where we are.

Garden Maintenance

Posted by tworsdall on April 17, 2020

From Monday 20th April 2020 our grounds maintenance team will be adopting new working practices to ensure we remain safe during these unprecedented times . We want to reassure residents that all working practices have been risk assessed and are subject to safe systems of work. We ask that you do not interact with the team and stay inside your home whilst works are carried out to maintain a safe distance at all times. Thank you for your help and understanding.

Stoke-on-Trent Together - Covid-19

Posted by tworsdall on March 31, 2020

#StokeonTrentTogether has been formed by Stoke-on-Trent City Council working alongside local charity and voluntary sector organisation VAST to meet the everyday needs of vulnerable residents who are affected by Covid-19 specifically those who are self-isolating and who do not have the support of friends or family to call upon. It offers a free call telephone line and website service so that people can access help to get basic food supplies, prescription collections, gas or electricity meter top-ups, regular conversations and even dog walking. Residents can access the #StokeonTrentTogether website via corona19.vast.org.uk, or call 0800 5615610 seven days a week between 9am-5pm.

Covid-19 - Emergency Repairs Only

Posted by tworsdall on March 26, 2020

Due to COVID-19 and the governments restrictions on activity, our contractors are now only conducting emergency repairs. Thank you for your patience in this matter at this unprecedented time