What types of property do you own?
We own 1,010 one and two-bedroom flats mostly situated in Bentilee/Berryhill and a smaller number in Normacot Grange. We also have 368 houses and 34 bungalows located across North Staffordshire.
How much are the rents?
The exact rent you will pay depends on the type of property and how it was funded when we purchased it. For a one bedroom flat you will pay around £63 a week. When we offer properties we include the full rent chargeable.
How long will I have to wait to be housed?
We aim to let properties as quickly as possible. Each year we have around 120 properties which become available for letting. It`s difficult to predict when these will become empty and how long you may have to wait, but we will keep you up to date with progress.
If your application is successful, you will be added to our Waiting List for a property of your preference. We will send you a text message every month to give you an update on your position on the list. Please be aware that waiting times for different property-types can vary.
How do I apply for housing?
For general needs housing we house people either directly from our waiting list (based on application date order) or through our nominations agreement with Stoke-on-Trent City Council.
What happens once I have completed the online application form?
Once you have completed your application you need to email us some additional information. This information includes proof of your identity, address, current income and landlord reference.
The easiest way to send us the documents is to take a photograph on your phone or tablet and email them to email@example.com. Make sure you put your name in the subject line of the email so we know who the documents are from.
We will then carry out an initial assessment of your application.
Supporting documents required
We need a copy of the following documents for each person to be rehoused with you – who is aged 18 or over:
Proof of Identity
- Passport or national identity card
If you do not have either of these we need any two of the following:
- Photographic driving licence (full or provisional)
- Birth certificate (full version – short version is not acceptable)
- Proof of benefit letter – dated within the last 3 months
If you do not have the above documents please email firstname.lastname@example.org for advice.
Proof of Address
Two documents which are dated within the last 3 months which show the address you are currently living at, such as:
- Bank Statement
- Utility Bill
- Phone Bill
- Benefit Letter
Proof of National Insurance Number
- This can be found on your wage slip, or a letter from the Department for Work and Pensions or HMRC.
Proof of Income
- We need to see proof of all income such as wages from employment, Universal Credit, Child Benefit, Tax Credit, other benefits, etc. You can send us your wage slip, benefit award letter or a bank statement showing the income going into your account.
Proofs of children who will live in the household.
- If any children are to be rehoused with you, we need to see either their birth certificate or proof of Child Benefit.
Telephone appointment or home visit
We will then need to carry out an interview and may arrange to visit you at your current address, where appropriate. This is so we can explore your housing needs in more detail. This appointment takes around 30- 60 minutes during which we will discuss:
- Your current housing needs
- Your financial and employment situation
- Reasons why you are applying for an EPIC property
- Any current medical problems or support needs
- Your property needs
If your application is then made ‘live’ on our Waiting List, we offer properties in order of application date. We will text you when a property is available to view and give you 24 hours to decide whether you wish to accept it. You can reject up to two offers of accommodation from us, after which your application will be cancelled.
If you refuse an offer of housing, the property will be offered to the next suitable applicant on our Waiting List. Should you later decide to reapply you will need to wait 6 months after the refusal of the second property. This would be treated as a new application.
Viewings & Signing your Tenancy Agreement
Properties are offered as soon as we are notified the current tenant wishes to move out. Viewings may take place with the current tenant, but these will be accompanied by a member of our Housing Team. If the property is vacant a member of staff will view the property with you. If you wish to accept the property, we expect you to sign the Tenancy Agreement immediately and pay your first month`s rent. We will provide you with other information, such as a current gas safety certificate, electrical safety certificate, Energy Performance Certificate and details of the utilities suppliers. We will also set up a plan for paying your rent, which must be paid in advance.
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