In June this year, we launched ‘EPIC Connection’, a programme of staff development which is about positive communication and behaviours that is more than just a transaction between each other, tenants and stakeholders. It is a way of working where trust, empathy and accountability guide how we connect with everyone. It’s about putting people first, building relationships and focussing on what good service looks and feels like. We want to work at making every interaction feel positive.
The ‘EPIC Connection’ programme very much aligns to the Stop Social Housing Stigma campaign – governed by an independent body of social housing tenants from across the country. The Campaign has a short survey, open to all tenants in social housing homes, which asks about tenants experiences of living in social housing and how this is affected by your relationship with your landlord.
If you would like to share your views on this subject, please click here to complete the survey. Your responses are not shared with EPIC but will be used by the Campaign to inform and direct their future work.
If you would like to learn more about the Stop Social Housing Stigma campaign, you can read more on their website here and if you would like to know more about ‘EPIC Connection’ please reach out to our Customer Services Team on 01782 252575 or email mailbox@epichousing.co.uk.
