Vision, Mission, Objectives and Values

Our VisionĀ 

Helping to develop vibrant communities in the areas of our homes.

Our Mission

Working to be a good landlord by:

  • Providing quality housing services.
  • Providing homes that are building-safety compliant.
  • Providing an effective responsive repair service.
  • Providing a service developed with and influenced by, our tenants.
  • Responding to our tenants’ needs and feedback.
  • Working in partnership with local landlords and community service providers.

Our Strategic Objectives

Services: providing inclusive and accessible services meeting local and regulatory standards.

Asset Management: providing good quality and safe homes.

People: valuing & investing in our people to deliver desired outcomes.

Governance: operating as a well governed financially viable organisation and ensuring our services meet the required standards.

A copy of our full corporate plan can be found here.

Our Values

  • Fairness: we treat people equally, and make decisions based on facts not personal opinions.
  • Respect: we treat people with respect, and act with courtesy.
  • Understanding: we are empathetic, approachable and act professionally.
  • Integrity: we are honest, dependable and do what we say we will.
  • Teamwork: we work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
  • Excellence: we take pride in what we do, help others, are precise and accurate and strive to improve services.

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