Vision, Values, Mission and Objectives

Our Vision 

To empower our tenants with the resources and support they need to thrive, while also making a positive impact on the wider community.

Our Values

  • Fairness: we treat people equitably, and make decisions based on facts not personal opinions.
  • Respect: we treat people with respect, and act with courtesy.
  • Understanding: we are empathetic, approachable and act professionally.
  • Integrity: we are honest, dependable and do what we say we will.
  • Teamwork: we work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
  • Excellence: we take pride in what we do and strive to improve services.

Our Mission

In order to deliver our vision, we will ensure that every home is safe and that the needs of our tenants are reflected in the services we provide. We will work closely with partners and agencies to enable people to access other services to live a full and good life; developing relationships that are transparent and responsive to the needs of our tenants.

…community, connecting, and collaboration

Our Strategic Objectives

Tenants: work alongside our tenants, ensuring that their tenancy with EPIC is sustainable, supported and enjoyable.

Tenants’ Homes: ensure that tenants’ homes are accessible, right size, safe, and well maintained and there is clear and timely communication in place for replacing key components e.g., kitchen, bathroom.

Communities: make the most of our geography and place in the community for the benefit of all. This will be driven by having deep knowledge of every tenant, their community and other organisations in the area.

Information: make the best use of technology available and be confident in the integrity of the data held to inform decision-making.

People: develop our culture to enable a great employee experience and opportunities to fulfil everyone’s potential, for the benefit of the individual and our tenants.

A copy of our full corporate plan can be found here.

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