Vision, Mission, Objectives and Values

Our Vision 

TO BE A GOOD LANDLORD
Helping to develop vibrant communities in the areas of our homes.

Our Mission

Working to be a good landlord by:

• Providing quality housing services.
• Providing homes that are building-safety compliant.
• Providing an effective responsive repair service.
• Providing a service developed with and influenced by, our tenants.
• Responding to our tenants’ needs and feedback.
• Working in partnership with local landlords and community service providers.

Our Strategic Objectives

Services: providing inclusive and accessible services meeting local and regulatory standards.

Asset Management: providing good quality and safe homes.

People: valuing & investing in our people to deliver desired outcomes.

Governance: operating as a well governed financially viable organisation and ensuring our services meet the required standards.

A copy of our full corporate plan can be found here.

Our Values

• Fairness: we treat people equally, and make decisions based on facts not personal opinions.
• Respect: we treat people with respect, and act with courtesy.
• Understanding: we are empathetic, approachable and act professionally.
• Integrity: we are honest, dependable and do what we say we will.
• Teamwork: we work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
• Excellence: we take pride in what we do, help others, are precise and accurate and strive to improve services.