Vision and Mission

Our Vision 

TO BE A GOOD LANDLORD
Helping to develop vibrant communities in the areas of our homes

Our Mission

Working to be a good landlord by:

• Providing quality housing services
• Providing homes that are building safety compliant
• Providing an effective responsive repair service
• Providing a service developed with and influenced by our tenants
• Responding to our tenants needs and feedback
• Working in partnership with local landlords and community service providers

Our Strategic Objectives

Services: Providing inclusive and accessible services meeting local and regulatory standards

Asset Management: Providing good quality & safe homes

People: Valuing & investing in our people to deliver desired outcomes

Governance: Operating as a well governed financially viable organisation and ensuring our services meet the required standards

A copy of our full corporate plan can be found here

Our Values

• Fairness: We treat people equally, and make decisions based on facts not personal opinions.
• Respect: We treat people with respect, and act with courtesy.
• Understanding: We are empathetic, approachable and act professionally.
• Integrity: We are honest, dependable and do what we say we will.
• Teamwork: We work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
• Excellence: We take pride in what we do, help others, are precise and accurate and strive to improve services.