Tenant Engagement

We would really like to hear your views on the services we deliver to you as well as any issues affecting you or your community. This will help us fulfil our commitment to listen, understand and be accountable to our tenants.

We don’t believe in a ‘one size fits all’ when it comes to engaging with our tenants. We want to hear from you on how you would like to connect with us.

The different ways you can get involved are:

One-off Meetings

We will run a series of short, one-off meetings to look at a specific service and will ask for your views and experiences to help us shape that service. There is no obligation to attend every single meeting that we run for different services, so when a subject is being discussed we’ll work with the tenants who want to get involved.

Meetings could be in person or virtual and will be tailored to suit the needs of the tenants who wish to take part. We will send some information in advance and will have experts on hand to help explain certain aspects of the service we’re looking at, so we can answer any questions that might come up.

This could take between 1-3 hours per meeting, including the time taken to read any information we send you in advance.

Estate Walkabouts

We will take a selection of interested tenants on our rounds of inspecting gardens, communal areas and potential planned repairs in our flat blocks. You will be able to learn more about the services we deliver and what actions we can take when things are not as they should be. You could also talk to other tenants to hear about any issues they may be experiencing.

Estate Walkabouts will be planned in advance so you will have plenty of notice when one is taking place.

Armchair Engagement

We are aware that not everybody has the time, or may not want to take part in in-person activities. Armchair Engagement offers everyone the chance to give us feedback from the comfort of their own home, at a suitable time. We will send you information on a certain topic, and ask you a series of questions about it, in order to get your feedback. You can read through the information and answer the questions in your own time, at your own pace, and you’ll be able to get in touch if you don’t understand something or have questions you would like to ask.

Tenant Ambassadors

These are regular monthly meetings with staff to take a deeper look at what we do at EPIC Housing and give us a vital tenant’s view on the services that we deliver. Training will be available to help you with this.

There is also the opportunity to attend events and conferences with other housing providers to see how we compare to other landlords and learn from their experiences.
You can expect to spend around 2-4 hours per month preparing for and attending the monthly meetings; whilst we do ask that you attend as many meetings as possible, it is okay if you can’t make one or two of the scheduled meetings.

Tenant Ambassadors also help us to plan other engagement activities and will be provided with our performance figures to see how we are doing and which services need focussing on for further work.

To let us know if you’re interested in getting involved in any of the ways listed above, or to suggest other ways that you would like to be able to get involved and give us feedback, please use the form here.

If you have any questions, please contact Mark Bourne – Customer Services and Resident Involvement Team Leader by email – m.bourne@epichousing.co.uk or phone – 01782 252577.”

You can read our Resident Engagement and Involvement Policy here.

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