Corporate Information

Complaints

Complaints Self-Assessment 2023-24

Complaints Self-Assessment 2022-23

Complaints Self Assessment 2021-22

Summary of Complaints 2019-20

Summary of Complaints 2020-21

Complaints Policy

Customer Service and Complaints Self Assessment

Complaints Performance 23-24 and Action Plan 24-25

Statutory Accounts and Corporate Plan

EPIC Housing Signed Accounts 2024

EPIC Housing Signed Accounts 2023

EPIC Housing Signed Accounts 2022

EPIC Housing Signed Accounts 2021

Corporate Plan 2024 – 2027

Legal Statements

Customer Experience Pledge

Modern Slavery Statement

Health, Safety and Wellbeing Statement of Intent

Board Statement on Consumer Standards Self-Assessment

Board Statement on Complaints Self-Assessment

Tenants’ Annual Report

Tenants’ Annual Report 2023/24

Tenant Satisfaction Measures

Tenant Satisfaction Measures 2023

Tenant Satisfaction Measures Summary of Approach 2023

Tenant Satisfaction Measures Questionnaire 2023

Membership

Meet the Board

Meet the Executive and Senior Leadership Team