• Apply to Rent
    Renting FAQsHousing Application FormOur Properties
  • Your Tenancy
    Make a PaymentReport a RepairManage Your MoneyDealing with Anti-Social BehaviourHousing PerksSupport AvailableSend Us Feedback
  • About
    Vision, Values, Mission and ObjectivesOur PropertiesOur HistoryCorporate InformationPerformance
  • Community
    Get InvolvedTogether With Tenants CharterSafeguardingReport Tenancy FraudServices Near You
  • News
  • Policies and Strategies
  • Customer Forms
  • Apply for a Transfer
  • Renting FAQs
  • Your Tenancy
  • Your Home
  • Contact Us
  • Careers
  • Feedback/Complaints
  • Follow us on Facebook
  • A
  • A
  • A
Latest News
  • Office closed – Wednesday 8 October
  • 2024-25 Tenants’ Annual Report
  • New Allocations Policy to take effect from April 2026
  • Apply to Rent
    Renting FAQsHousing Application FormOur Properties
  • Your Tenancy
    Make a PaymentReport a RepairManage Your MoneyDealing with Anti-Social BehaviourHousing PerksSupport AvailableSend Us Feedback
  • About
    Vision, Values, Mission and ObjectivesOur PropertiesOur HistoryCorporate InformationPerformance
  • Community
    Get InvolvedTogether With Tenants CharterSafeguardingReport Tenancy FraudServices Near You
  • News
  • Policies and Strategies
  • Customer Forms
  • Apply for a Transfer
Home > About Us > Corporate Information

Corporate Information

Complaints

Complaints Self-Assessment 2024-25

Complaints Policy

Complaints Policy (accessible version)

Annual Summary of Complaints 24-25 and Service Improvement 25-26

Board Statement on Complaints Self-Assessment 2025

Statutory Accounts

EPIC Housing Signed Accounts 2025

EPIC Housing Signed Accounts 2024

EPIC Housing Signed Accounts 2023

EPIC Housing Signed Accounts 2022

EPIC Housing Signed Accounts 2021

Corporate Information

Corporate Plan 2024 – 2027

Customer Experience Pledge

Modern Slavery Statement

Health, Safety and Wellbeing Statement of Intent

Board Statement on Consumer Standards Self-Assessment February 2025

Tenants' Annual Report

Tenants’ Annual Report 2023/24

Tenants’ Annual Report 2022/23

Tenants’ Annual Report 2021/22

Our Board and Senior Leadership Team

Meet the Board

Meet the Executive and Senior Management Team

Governance Structure

EPIC Limited Governance Structure

Share this page

  • Your Tenancy
  • Your Home
  • Customer Forms
  • Got an Emergency?
  • Policies and Strategies
  • Corporate Information
  • Contact Us
  • Feedback/Complaints
Email: mailbox@epichousing.co.uk

© 2025 Epic Empowering People Inspiring Communities Ltd.
Registered Address: 131-141 Ubberley Road, Bentilee, Stoke-on-Trent, ST2 0EF |
Company no: 3333405 |
Charity no: 1118644


  • Accessibility
  • Cookie Policy
  • Privacy Notice