Performance

We’re committed to ensuring that every home is safe and that the needs of our tenants are reflected in the services we provide.

Tenant Satisfaction Measures

The Regulator of Social Housing (RSH) sets out their expectations of all Registered Providers (RPs) in the Regulatory Standards. The Transparency, Influence and Accountability Standard requires all registered providers of social housing to collect and report annually on their performance through the Tenant Satisfaction Measures (TSMs). You can view our Tenant Satisfaction Measures here.

Quarterly Performance Figures

We measure performance across different areas of our business, and publish a report on these each quarter. You can view our Quarterly Performance Figures here.