The Regulator of Social Housing (RSH) sets out their expectations of all Registered Providers (RPs) in the Regulatory Standards. The Transparency, Influence and Accountability Standard requires all registered providers of social housing to collect and report annually on their performance through the Tenant Satisfaction Measures (TSMs).
TSM’s help the RSH monitor how social housing landlords in England are performing in their duties of providing good quality homes and services. They also provide visibility and transparency of how landlords are performing across a total of 22 measures: including ten operational measures and 12 tenant perception measures.
The information from the TSMs has been helping EPIC gain valuable feedback from tenants across key areas of our business – including overall satisfaction with us as a landlord, repairs, anti-social behaviour, complaints, communication and lots more.
You can download a copy of the questions for 2025/26 and view the results here.
