EPIC Donates £1,000 to Bentilee Volunteers Following Successful Fundraising Year
EPIC is proud to announce the donation of £1,000 to Bentilee Volunteers, raised through a series of staff-led fundraising activities throughout 2025/26. Bentilee Volunteers was selected as EPIC’s Charity of the Year for 2025/26 by both staff and tenants. The choice reflects EPIC’s ongoing commitment to supporting local communities and improving the lives of families […]
EPIC joins PlaceShapers
We’re pleased to share that EPIC has joined PlaceShapers, a national network of housing organisations that believe homes are about more than bricks and mortar – they’re about creating places where people and communities can thrive. EPIC owns and manages around 1,400 homes across Stoke-on-Trent and nearby areas. Alongside providing safe and affordable homes, we […]
Tenant Satisfaction Measures (TSMs) 2026/27
Every year, social housing providers like EPIC carry out a Tenant Satisfaction Measures (TSM’s) survey. This is a national requirement set by the Regulator of Social Housing and helps us understand how we’re performing and how we compare with other housing providers. Most importantly, it gives tenants the opportunity to tell us what’s working well […]
Update on the Renters’ Rights Act – April 2026
You may have seen in the news that the Renters’ Rights Act comes into effect from 1 May. We wanted to explain what this means for you. In short – nothing is changing for EPIC tenants right now. The new law is focused on people renting from private landlords. It brings in changes like ending […]
Tenant Insight Group Open Event – a great start to an important conversation
On Saturday 25 April, we held our Tenant Insight Group Open Event at Bentilee Neighbourhood Centre, giving tenants the chance to find out more about this new group and how they can get involved in shaping EPIC’s services. We’d like to say a big thank you to everyone who took the time to attend and […]
Community Voice Event in Bentilee – 13 May
EPIC’s next Community Voice event is set to take place on Saturday 16 August, between 10am and 12pm, at the Normacot Grange Community Centre, Burgundy Grove, ST3 7GW.
New allocations policy now live
From 1 April, we’ve introduced a new Allocations Policy. This means we’ll now assess housing applications using an updated banding system, designed to better reflect people’s individual needs and make the process fairer and more consistent. You can read the full policy by clicking here. If you’re unsure what this means for you or your […]
EPIC to launch new Tenant Insight Group
Later this year, we’re launching a brand‑new Tenant Insight Group – and we’d love you to be part of it. This is your chance to have your voice heard, share your ideas and shape the future of EPIC. Whether you’ve got lots to say or just want to make a difference in your community, your […]
Office closed for Easter Bank Holiday
Please be aware that our office will be closed for the Easter Bank Holiday from Friday 3 April, reopening at 9am on Tuesday 7 April. During this time all calls will be diverted to Brenden Fern, who will be dealing with emergencies only. If you need to report an emergency repair please call 0800 6940434 […]
EPIC launches ‘The EPIC Connection’ to transform tenant relationships and strengthen community trust
EPIC has unveiled The EPIC Connection, an organisation-wide cultural change programme designed to strengthen relationships with tenants, colleagues, contractors, and community partners. Developed in collaboration with The Connectives, a consultancy specialising in people-focused transformation, the programme represents a major step forward in EPIC’s commitment to delivering services rooted in empathy, communication, and trust. At a […]