Following on from a 2 week consultation period on our Tenant Home Improvement Policy (previously referred to as ‘Customer Home Alterations Policy’), we are now able to publish the final document. During the consultation we received one comment that the policy stated that there was no appeals process – this wording has now been removed.
The Tenant Home Improvement Policy (previously referred to as ‘Customer Home Alterations Policy’) explains how tenants’ requests to carry out work on their own homes will be managed by EPIC. It explains the different types of works that tenants can request and defines our responses to these requests, although we recognise that each set of circumstances can be different and that will be taken into account.
The updated policy provides clearer information on improvements that do not require a request from tenants, as well as those improvements that EPIC would not ordinarily approve. Also included are references to other policies and the staff structure where changes have occurred.
A copy of the updated Tenant Home Improvement Policy can be found here.
If you have any questions regarding this policy, please contact us in person or via phone on 01782 252575 (Monday to Friday, 9am to 4pm) or email mailbox@epichousing.co.uk
Alternatively, you can use our online contact form.
