Hot weather advice and support for tenants
The hot weather is here – some simple steps can help you stay safe and keep your home comfortable. Keeping your home cool There are several ways to reduce indoor temperatures during hot weather: Keep curtains and blinds closed during the day to block out direct sunlight Open windows during the evening and overnight when […]
EPIC announces Stoke Thrive at Five as charity of the year
We are pleased to announce our new charity of the year, following a vote from staff and tenants. For the next 12 months, we will be supporting Stoke Thrive at Five. Stoke Thrive at Five works with families during the early years, helping parents and carers to identify and access the support they need. Their […]
Tenant Satisfaction Measures (TSMs) 2026/27
*Please note that the Tenant Satisfaction Measures survey for 2026/27 is now closed – thank you to everyone who took the time to share their feedback.* Every year, social housing providers like EPIC carry out a Tenant Satisfaction Measures (TSM) survey, which all social housing providers carry out. This is a national requirement from the […]
EPIC’s latest Community Voice event held at St Stephen’s Church in May 2026
EPIC hosted its latest tenant engagement event on the evening of Wednesday 13 May 2026, at St Stephen’s Church in Bentilee. The session was attended by 8 tenants, alongside members of the EPIC team, and EPIC Board Members Dave Newmarch and Jemma Richards, creating a valuable opportunity for open discussion and collaboration. The agenda covered […]
EPIC Donates £1,000 to Bentilee Volunteers Following Successful Fundraising Year
EPIC is proud to announce the donation of £1,000 to Bentilee Volunteers, raised through a series of staff-led fundraising activities throughout 2025/26. Bentilee Volunteers was selected as EPIC’s Charity of the Year for 2025/26 by both staff and tenants. The choice reflects EPIC’s ongoing commitment to supporting local communities and improving the lives of families […]
EPIC joins PlaceShapers
We’re pleased to share that EPIC has joined PlaceShapers, a national network of housing organisations that believe homes are about more than bricks and mortar – they’re about creating places where people and communities can thrive. EPIC owns and manages around 1,400 homes across Stoke-on-Trent and nearby areas. Alongside providing safe and affordable homes, we […]
Update on the Renters’ Rights Act – April 2026
You may have seen in the news that the Renters’ Rights Act comes into effect from 1 May. We wanted to explain what this means for you. In short – nothing is changing for EPIC tenants right now. The new law is focused on people renting from private landlords. It brings in changes like ending […]
Tenant Insight Group Open Event – a great start to an important conversation
On Saturday 25 April, we held our Tenant Insight Group Open Event at Bentilee Neighbourhood Centre, giving tenants the chance to find out more about this new group and how they can get involved in shaping EPIC’s services. We’d like to say a big thank you to everyone who took the time to attend and […]
Community Voice Event in Bentilee – 13 May
EPIC’s next Community Voice event is set to take place on Saturday 16 August, between 10am and 12pm, at the Normacot Grange Community Centre, Burgundy Grove, ST3 7GW.
New allocations policy now live
From 1 April, we’ve introduced a new Allocations Policy. This means we’ll now assess housing applications using an updated banding system, designed to better reflect people’s individual needs and make the process fairer and more consistent. You can read the full policy by clicking here. If you’re unsure what this means for you or your […]