Support During the Cost-of-Living Crisis
We understand that the rising cost of living is affecting many tenants, especially as colder weather approaches. Following feedback from a recent tenant survey, we want to ensure everyone feels supported and knows where to find help. How We’re Helping As we are a small organisation, we can’t directly help with everything, instead we have […]
Damp & Mould Action and Awareness Week 2025
This week, we’re proud to support the national campaign to tackle the serious issue of damp and mould in homes. How we can support you We take reports of damp and mould seriously. If you think you have damp or mould in your home, please don’t wait – contact us today and we will work […]
Understanding Clare’s Law – Empowering People to Stay Safe from Domestic Abuse
Clare’s Law, officially known as the Domestic Violence Disclosure Scheme (DVDS), was introduced in 2014 following the tragic murder of Clare Wood by an ex-partner with a known history of violence against women. The scheme is designed to help individuals make informed decisions about their relationships by providing access to information about a partner’s abusive past. […]
Tenants’ Annual Report 2024-25
EPIC Housing’s Tenants’ Annual Report 2024-25 is now available to view. A message from CEO, Tracey Johnson: “It’s been another busy and inspiring year at EPIC, and we invite you to take a moment to explore the highlights. Inside our Tenants’ Annual Report, you’ll find uplifting stories from our work in the community, as well […]
New Allocations Policy to take effect from April 2026
Following a thorough consultation period, our Board have approved a new Allocations Policy which will come into effect in April 2026. The main change to the policy is the introduction of a banding system which will allow us to consider individual circumstances and the urgency of finding a home. You can read the full policy […]
Illegal money lending – We will help you make the call
We’re proud to announce that we are now an official Stop Loan Sharks access point, following our partnership with the England Illegal Money Lending Team (IMLT) earlier this year. This means our team is trained and ready to support anyone affected by illegal money lending. If you’re struggling, unsure where to turn, or don’t have […]
Tenant Newsletter – August 2025
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you will find in issue 18: Regulator of Social Housing Grading EPIC Connection Alice Charity Fundraising Success Estate Walks Prepare your home for winter …and much more! If you have any thoughts or feedback on the […]
Allocations Policy Consultation – Consultation Closed and Next Steps
EPIC currently allocates homes based on who has been on our waiting list for the longest time, without considering individual circumstances and the urgency of finding a home. This means that some applicants with a more urgent and pressing need of a home are waiting whilst others who may be adequately housed have been allocated a new home.
Tenant Satisfaction Survey 2025
EPIC have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a Tenant Satisfaction Survey with their tenants.
Ensuring that our services meet the needs of everyone
At EPIC we aim to ensure that our services meet the needs of all current and future tenants and one area that helps us to deliver on this is understanding the diversity of our tenants and other members of the household.