Tenant Home Improvement Policy Consultation from EPIC Housing

We regularly review our policies to ensure that they remain compliant with legislation and fit for purpose.

The Tenant Home Improvement Policy (previously referred to as ‘Customer Home Alterations Policy’) explains how tenants request to carry out work on their own homes will be managed by EPIC. It explains the different types of works that tenants can request and defines our responses to these requests, although we recognise that each set of circumstances can be different and that will be taken into account.

The updated policy provides clearer information on improvements that do not require a request from tenants, as well as those improvements that EPIC would not ordinarily approve. Also included are references to other policies and the staff structure where changes have occurred.

A copy of the updated Tenant Home Improvement Policy can be found here and if you have any comments about the policy, we ask that you contact us to let us know. You can get in touch with us in the following ways:

• In person at our offices on Ubberley Road, Bentilee – Monday to Friday, 9am to 4pm.
• By phone on 01782 252575 – Monday to Friday, 9am to 4pm.
• Via email at mailbox@epichousing.co.uk

The consultation period is open now and will close at 5pm on 27 April 2025.