Summary of Approach for the 12 Tenant Perception Measures (2024/25)
Our latest analysis was carried out as a survey of all tenants using a mixed approach which includes online, postal and telephone responses. The collection methods used were chosen so as to be as inclusive as possible and to provide you, as tenants, with an opportunity to respond using your preferred method of communication. The survey was conducted on EPIC’s behalf by Acuity.
Acuity Benchmarking is the national smaller housing providers’ benchmarking network in England. The network has 150 members who own/manage 75,000 homes, between them across England. Acuity offers a tailored approach to meet EPIC’s needs and a range of methodologies to optimise data collection in a way that best suits your needs. The data measures and definitions are driven and set using the requirements of the RSH, Acuity has been commissioned to work within these requirements.
Survey outcomes are presented by way of innovative reports and dashboards, providing us, as an Acuity client with astute analysis and the ability to directly access our results. Acuity also offers interactive workshops and an array of follow-on research solutions, to delve deeper into the findings and determine the necessary actions for improvement.
This year’s fieldwork started on 21 June 2024 with emails being sent to every tenant where we hold valid email addresses, the email provided a link to complete the survey online. The online survey ended on 5 July 2024 and was followed up with postal questionnaires for anyone who had not responded. In addition, a telephone survey ran concurrently with the postal survey to capture as many responses as possible and to provide maximum opportunity and ways in which you could respond.
The surveys were conducted following the requirements and guidance as set by the Regulator of Social Housing. No weighting has been applied in generating the perception measure scores. All EPIC households have been surveyed, including leaseholders, shared owners and those tenants living in supported housing.
Acuity and the Regulator of Social Housing suggest that landlords with fewer than 10,000 properties should aim for survey results with a margin of error of ±4% to be confident in their accuracy. EPIC received 525 responses, which is enough to ensure the findings are reliable within a ±3.4% margin – well within the recommended limit.
The target was to achieve a minimum of 302 responses to attain a suitable margin of error and by 13 August 2024 a total of 525 responses had been received; 254 online, 92 by post and 167 by telephone interview, with the remaining 12 not having the method recorded. This represents a response rate of 36.6%.
