Rent Information

Your Rent

Whether your tenancy runs on a weekly or monthly basis, payments can be paid at any frequency that suits you – however, your rent must be paid in advance.

We offer a range of easy and safe ways to pay your rent. It is important that your rent is paid and in full, otherwise, your home may be put at risk.

If you have any difficulties paying your rent, you can find support information here. Alternatively, please contact our Housing Team as soon as possible so we can help before any problems get out of control.

How can I pay my rent?

There are several ways to pay your rent. More information can be found on our make a payment page.

How is my rent calculated?

The amount of rent you pay is based on the size and location of your home. It also depends on how the purchase of the property was funded. The level of rent is based on guidelines laid down by the government.

Your rent includes:

• A charge to cover the cost of repairing, maintaining and managing your home.
• Buildings insurance to cover the structure, fixtures and fittings of the property.
• Where applicable, a service charges for any communal facilities or services, such as grass-cutting and grounds maintenance.

Your rent does not include:

• Insurance for the contents of your home and your personal belongings.
• Utilities such as water, gas and electricity.
• Council Tax – which is payable separately to your local authority.

 Changes in your rent

Your rent will change every year, usually in April, in line with government guidelines for housing associations. We will notify you of this in advance and it is your responsibility to inform:

• Your bank, if you pay your rent via standing order.
• The Department for Work and Pensions, if you claim Universal Credit.
• Your local authority, if you claim Housing Benefit.

In April 2025 our rents are increasing by 2.7%, based on the Consumer Prices Index (CPI) plus 1%.

We also make changes to any service charges that may apply at the same time that your rent changes, although we are always trying to improve the way we manage the services we provide, so these charges can sometimes go down.