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Home > Policies and Strategies

Policies and Strategies

We have a number of policy and strategy documents that we consult with tenants on prior to their publication, where appropriate to do so.  If you want to talk to us about adapting anything you read to make sure it better meet your needs, then please let us know. We can’t always promise we’ll be able to make the change, but we’ll promise to look at requests to reflect your individual needs and circumstances.

Aids and Adaptations Policy

Allocations Policy (currently under review)

ASB and Tenancy Enforcement Policy

Asbestos Safety Policy

Asset Management Strategy

Assignment, Mutual Exchange, and Succession Policy

CCTV Policy

Compensation Policy

Complaints Policy

Data Protection Policy

Damp and Mould Policy

Decant Policy

Domestic Abuse Policy

Electrical Safety Policy

Equality, Diversity and Inclusion Policy

Fire Safety Policy

Gas Safety Policy

Leasehold Management Policy

Legionella Safety Policy

Our Home Standard

Recharge Policy

Rent Setting and Service Charge Policy

Rent to Buy Policy

Repairs Policy

Safeguarding Policy

Sustainability Strategy

Tenant Debt Policy

Tenant Engagement and Influencing Strategy

Tenancy Fraud Policy

Tenant Home Improvement Policy

Tenancy Management Policy

Vexatious Complainant Policy

Vexatious Complainant Policy – accessible version

Violence and Aggression Policy

Whistleblowing Policy

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Registered Address: 131-141 Ubberley Road, Bentilee, Stoke-on-Trent, ST2 0EF |
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