Thank you for your feedback on our new website

A couple of weeks ago, we emailed all tenants to ask for feedback on our new website. We were delighted with the responses, which were generally very positive.

Thank you to everyone who sent feedback – we heard from 13 residents, and your feedback is already shaping the final build ahead of launch by the end of February 2026.

What’s working well

• First impressions were strong: 11/13 (85%) gave a positive initial reaction.
• The look and feel landed for most: 9/13 (75%) said it was very or somewhat appealing; 3/13 (25%) felt neutral.
• Navigation and clarity stood out: 100% felt comfortable finding their way around, with 100% saying nothing felt confusing. All respondents said the information and language were clear and easy to understand.
• Trust and inclusion: 92% would trust the site for help or information, and 100% said it felt welcoming and inclusive.
• Clear calls‑to‑action: 75% felt prompted to take action, and 92% said it was clear how to do so.
• Accessibility: 83% said they could adapt the site to their needs (only 2 people said no).
• Would you recommend it? 67% said yes and 33% said maybe.

What’s next

We’ve taken tenants’ feedback on board as we put the finishing touches to the new site, aiming to launch by the end of February 2026. We received feedback that rent queries should be directed to the Rents email address, so this has now been added to the Rent Information page. We also received requests for information on gas servicing and ‘meet the team’, so we will be looking at adding these soon.

Keep an eye on our usual channels for the go‑live date – and thank you again for helping us build a clearer, easier and more inclusive website.