Policies & Strategies
We have a number of policy and strategy documents that we consult with tenants on prior to their publication, where appropriate to do so. If you want to talk to us about adapting any documents to better meet your needs, then please let us know. We can’t always promise we’ll be able to make the change, but we’ll promise to look at requests to reflect your individual needs and circumstances.
- Aids and Adaptations Policy
- Allocations Policy (expires April 2026)
- Allocations Policy (from April 2026)
- ASB and Tenancy Enforcement Policy (currently under review)
- Asbestos Safety Policy
- Asset Management Strategy
- Assignment, Mutual Exchange, and Succession Policy
- CCTV Policy
- Compensation Policy
- Complaints Policy
- Complaints Policy - accessible version
- Damp, Mould and Condensation Policy
- Data Protection Policy
- Decant Policy
- Domestic Abuse Policy
- Electrical Safety Policy
- Equality, Diversity and Inclusion Policy
- Fire Safety Policy
- Gas Safety Policy
- Leasehold Management Policy
- Legionella Safety Policy
- Managing Unacceptable Behaviour Policy
- Managing Unacceptable Behaviour Policy – accessible version
- Our Home Standard (under review)
- Recharge Policy
- Rent and Service Charge Setting Policy
- Rent to Buy Policy
- Repairs Policy
- Safeguarding Policy
- Sustainability Strategy
- Tenant Debt Policy
- Tenant Engagement and Influencing Strategy
- Tenancy Fraud Policy
- Tenant Home Improvement Policy
- Tenancy Management and Sustainment Policy
- Violence and Aggression Policy
- Whistleblowing Policy