EPIC awarded top C1 grading from the Regulator of Social Housing

EPIC is delighted to announce we have been awarded the highest grading from the Regulator of Social Housing (RSH) in recognition of the homes and services we provide for our tenants.

The RSH, which is a government body that regulates the social housing sector, has recently completed a thorough inspection of our organisation in June 2025.

We are already assessed on our Governance (G grading) and Financial Viability (V grading), but now there’s a new Consumer (C grading) where the Regulator looks at how we comply with the new Consumer Standards, introduced to help drive improvements in the quality of housing and services.

This is the first time EPIC has been inspected as part of the new standards and inspection programme, and we’re pleased to say that we’ve been awarded the highest possible C1 grading. We also improved our governance grading to G1 and maintained a V2 grading for financial viability.

Tracey Johnson, EPIC’s Chief Executive, said: “I am delighted with the results of our Inspection and it is a true testament to the culture and hard work at EPIC from all colleagues, supported and driven by our Board. The collaboration, engagement and influence of tenants has played a critical part in this and will continue to do so. A big shout out to all tenants but particularly our Tenant Ambassadors. I’m looking forward to continued improvements and working in the heart of our communities for benefit of all.”

In its judgement, the Regulator recognised our strengths, including:

• We’re listening to tenants and acting on their feedback.
• We’re keeping homes safe and well-maintained.
• We’re managing our organisation in a way that supports long-term improvements.

Simon Wilson, Chair of the EPIC’s Board, added: “Since joining EPIC as the Chair in April 2023, I have seen the organisation go from strength to strength. It’s been quite a journey and the future looks positive. Tenants are the reason we are here and we continue to listen and learn from them to provide the resources and support for all to thrive.”

We’re delighted that the Regulator has recognised the positive changes we’ve made in our governance and our commitment to improving homes and services for tenants.

It’s great to know that the RSH is confident that we are meeting the new consumer standards. But that doesn’t mean our work will stop to ensure that we are providing the best service possible. We will continue to work with our tenants and hear their voices as we strive to continuously improve our services.

You can read all about how we were assessed and what these gradings mean, along with the full judgment on EPIC here.